GENERAL PROVISIONS

1. GENERAL PROVISIONS

1.1. These online purchase–sale rules (hereinafter the “Rules”) establish the mutual rights and obligations of the Seller (www.deleponte.com) and the Buyer (a natural or legal person) who purchases goods in the online store (hereinafter the Online Store) at www.deleponte.com, the procedure for delivery and return of goods, the liability of the parties, and other conditions related to the purchase of goods.

1.2. The Buyer is a natural or legal person who, under the laws of the Republic of Lithuania, has the right to enter into transactions in their own name, as well as duly authorized representatives of such persons. By confirming these Rules, the Buyer confirms that they have the right to purchase Goods in this online store.

1.3. The Buyer must familiarize themselves with the Rules before using the services of this Online Store and must confirm during each order submission that they agree to them. The Seller assumes no risk or liability and is unconditionally released from it if the Buyer did not read the Rules despite being given the opportunity.

1.4. These Rules, together with the Buyer’s confirmed order, constitute a purchase–sale agreement between the Buyer and the Seller, which is a legally binding document for both parties. The Agreement is considered concluded when the Buyer forms an order in the Online Store, confirms it after familiarizing themselves with the Rules, and receives the Seller’s confirmation via email that the order has been accepted.

1.5. Under this purchase–sale agreement, the Seller undertakes to transfer the Goods to the Buyer as their property, and the Buyer undertakes to accept the Goods and pay the set price.

1.6. The Seller has the right to amend, correct, or supplement the Rules at any time in accordance with legal requirements. The provisions of the Rules valid at the time of order placement apply to the Buyer’s order.

1.7. If the Buyer does not agree with the new version of the Rules or any amendments, they have the right to refuse them, but in such a case lose the right to use the Online Store services.

2. GOODS

2.1. The goods sold in the Online Store are new, except in cases where it is clearly stated otherwise. The prices of the goods are indicated in Euros, including VAT. The delivery price is calculated during order formation and is shown as a separate item.

2.2. The Seller undertakes to sell goods that comply with the requirements set out in the legal acts of the Republic of Lithuania. The goods are sold in good quality, suitable for their intended use, fully assembled, properly packaged, and labelled.

2.3. The Seller strives to present the specifications, photos, and other information related to the goods in the Online Store as accurately as possible, but does not guarantee that the colour, shape, or quality of the goods will meet the Buyer’s expectations.

2.4. The Seller has the right to change the information at any time without prior notice.

2.5. All Goods presented in the Online Store are available unless explicitly stated otherwise.

2.6. If the ordered Goods are out of stock and cannot be reordered from suppliers, the Buyer is immediately informed by email or other means, and the order for such Goods is cancelled.

2.7. The colour of the Goods may vary depending on the Buyer’s monitor settings.

3. PURCHASE OF GOODS

3.1. The Buyer, having selected the desired goods in the Online Store, chosen the payment and delivery method, and familiarized themselves with these Rules, confirms the order by ticking the corresponding box.

3.2. Goods are delivered to the Buyer via parcel terminal. The goods in a single order can only be sent to one address.

3.3. The Seller, having received the Buyer’s order and in the absence of any restrictions on the ordered goods, confirms it by sending an email to the Buyer’s provided email address.

3.4. Once the Buyer receives the order confirmation at their provided email address, the order cannot be canceled unless there is a clear agreement between the Parties allowing the order to be canceled or modified.

3.5. Goods will only be handed over or shipped after full payment of the order. If payment is not received within 1 business day, the order will be canceled.

3.6. Once the order is prepared, the Seller sends a notification to the Buyer indicating that the goods have been shipped, depending on the delivery method chosen during the order process.

3.7. Any other payable fees, including but not limited to customs duties and/or other taxes related to the goods, are payable by the Buyer.

3.8. By concluding the Agreement, the Buyer agrees that the order confirmation and/or preliminary invoice containing the purchase details will be sent to the email address provided during purchase.

4. PAYMENT, DELIVERY, AND COLLECTION OF GOODS

4.1. The Buyer has the option to pay for the Goods using the online banking methods displayed on the payment page.

4.2. When making payments through banks, the Buyer uses third-party services. The Seller is not responsible for any actions or failures of such third parties and the possible consequences arising from them.

4.3. Payment is considered made when the full amount due is received and credited to the Seller’s bank account.

4.4. The order is processed only after payment for the goods and their delivery (transportation) is received, and from that moment, the delivery period of the goods is calculated.

4.5. The Buyer, when choosing payment via online banking, must confirm the payment transfer within 24 (twenty-four) hours from pressing the “Pay” button. If the payment transfer is not confirmed within this period, the Seller has the right to consider that the Buyer has refused to conclude the Agreement and may cancel the order.

4.7. The Buyer undertakes to collect or receive the goods personally, or, if unable, must appoint another person to collect the goods on their behalf. In such a case, the name, surname, and phone number of the person collecting the goods must be provided in the “Additional Information” field.

4.8. Delivery is considered completed when the goods are delivered to the Buyer at the address provided, regardless of whether the Buyer personally receives the Goods or any other person indicated by the Buyer. Ownership of the Goods transfers to the Buyer from the moment the Goods are handed over.

4.9. If the scheduled delivery day of the Goods is missed, the Buyer must inform the Seller.

4.10. If the Buyer unjustifiably refuses to accept the ordered goods or part of them during delivery, the Buyer must cover the real costs related to the Agreement and/or delivery costs incurred by the Seller.

4.11. The Buyer or their representative, upon receiving the goods, must check whether the packaging is damaged. If the packaging is damaged in a way that may affect the quality of the goods, the Buyer has the right to refuse to accept the goods and/or demand that the Seller replace them with quality goods.

4.12. If the Seller cannot deliver the goods ordered by the Buyer, the Seller offers the Buyer a similar product or a later delivery date. If the Buyer does not wish to receive a similar product, the Seller refunds the Buyer within 5 business days.

5. QUALITY OF GOODS, RETURNS, AND WARRANTIES

5.1. The Seller guarantees to the Buyer that the goods sold comply with the terms of the agreement and, at the time of agreeing, the Seller is not aware of any hidden defects that would make the goods unsuitable for their intended use or the purpose for which the Buyer intended to use them.

5.2. The Seller is not responsible for defects arising from the Buyer’s violation of the rules for using, recommended maintenance, or storage of the goods, or due to the fault of third parties or force majeure.

5.3. The Buyer must inspect the packaging, quantity, quality, assortment, and completeness of the Goods within 14 (fourteen) days from the moment of delivery. Suppose the Buyer does not file a complaint to the Seller within this period. In that case, it is considered that the Goods were delivered in proper packaging, and their quantity, quality, assortment, and completeness comply with the terms of the Agreement. Any discrepancies or defects found within the specified period must be immediately reported to the Seller.

5.4. A natural person purchasing goods for purposes unrelated to their business, trade, craft, or profession (consumer purposes) may exchange or return goods in proper condition within 14 days from the day of delivery without stating a reason. The Buyer must properly complete the return form and send it to the Seller’s registered address as specified in the Rules, or a scanned copy via email to info@deleponte.com. The form must indicate the product to be returned and its order number. The goods must be returned immediately, no later than 14 days from the day of notification of withdrawal. The Buyer is responsible for covering the direct costs of returning the goods to the Seller (postage, courier, etc.).

5.5. In accordance with legal requirements, the Seller undertakes to refund the money within 7 business days after the goods are received, inspected, and found to be in proper condition, i.e., no damage, tampering, missing parts, and all packaging and labels are intact.

5.6. The Buyer has the right, within 14 days from the day of delivery, to exchange purchased goods for analogous items of different dimensions, shape, color, model, or completeness. If a price difference arises during the exchange, the Buyer must settle it with the Seller according to the recalculated prices. The time and place of the exchange are agreed with the Seller.

5.7. If the Seller does not have suitable goods for exchange, the Buyer has the right, after notifying the Seller in writing, to return the goods and receive a refund of the paid amount. The request to exchange is fulfilled provided the goods have not been used, are undamaged, retain their consumable properties and appearance, and the Buyer has proof of purchase from the Seller. Goods must be returned immediately, no later than 14 days from the notification of withdrawal. The Buyer bears the direct costs of returning the goods. Refunds are made within 7 days after the Seller receives and evaluates the returned goods. Refunds are made using the same payment method used by the Buyer unless otherwise agreed.

5.8. If goods of inadequate quality are sold, the Buyer has the right to demand:

5.8.1. That the Seller remedies the defect free of charge within a reasonable time or compensates the Buyer for expenses incurred in correcting the defect, if it is possible to remedy;

5.8.2. That the item specified in the contract by type is replaced with goods of appropriate quality, except when the defects are minor or caused by the Buyer;

5.8.3. That the purchase price is reduced accordingly;

5.8.4. To terminate the contract and demand the Seller to refund the paid price if the sale of goods of inadequate quality constitutes a material breach of the contract. The Buyer has no right to terminate the contract if the defect is minor. In case of termination due to inadequate quality, the Seller must refund the money without delay, but no later than 14 days from the day the goods are returned. If only part of the goods is returned, delivery costs are not refunded.

5.9. When returning goods, the following conditions must be met:

5.9.1. The returned goods must be in their original, tidy packaging with authentic labels, protective bags, and the same accessories as originally sold.

5.9.2. The goods must be undamaged and unused (except in cases of returning defective goods).

5.9.3. The goods must retain their commercial appearance (labels intact, protective films not removed, etc., except for defective goods). Changes in packaging appearance necessary to inspect the received goods are not considered significant.

5.9.4. The returned goods must have the same completeness as received by the Buyer.

5.9.5. If the Buyer used an additional discount (e.g., free delivery) and later cancels/returns at least one product from the order, the Seller has the right to deduct the applied discount amount from the refund. For example, if goods worth €50 were purchased with a free delivery offer, but after returning one or more goods, the remaining order value does not reach €50, the free delivery offer is canceled and the delivery cost is deducted from the refunded amount.

5.10. Upon receiving and assessing the goods, the Seller determines their value. The Buyer is responsible for any reduction in value resulting from actions not necessary to determine the nature, properties, or function of the goods. The Seller has the right to unilaterally reduce the refund amount proportionally.

5.11. The Seller has the right not to accept returned goods if the Buyer violates the return conditions. The Buyer undertakes to compensate the Seller for all related losses, and the money is not refunded.

5.12. Important: Returned goods must be placed in additional protective packaging (for transportation), e.g., a box or protective envelope.

5.13. The Buyer bears the shipping costs when exchanging or returning goods.

5.14. Consumer disputes between the Seller and Buyer are resolved amicably through the contacts provided. If no agreement is reached, complaints or claims regarding goods purchased in the Online Store may be submitted via the European Online Dispute Resolution Platform http://ec.europa.eu/odr/ or the State Consumer Rights Protection Authority www.vvtat.lt

6. PRIVACY POLICY

6.1. To use the Online Store, the Buyer must provide the necessary data for proper order fulfillment. A legal entity must provide the company name, registration code, and/or VAT number, phone number, email address, delivery address, and, if necessary, the recipient’s first and last name. A natural person must provide personal data: first and last name, phone number, email address, and delivery address. This information must be provided each time an order is placed.

6.2. The Law regulates the protection of the Buyer’s personal data on Legal Protection of Personal Data of the Republic of Lithuania and other applicable legal acts.

6.3. By confirming these Rules during order placement, the Buyer agrees that their data will be processed in this Online Store for the Seller’s business analysis and direct marketing purposes. The Buyer also agrees to receive informational messages necessary for order fulfillment at the provided email address and/or phone number.

6.4. Buyer’s personal data will be used to identify the Buyer during the sale and delivery of goods, issuance of accounting documents, refunds of overpayments and payments for returned goods, management of receivables, and other obligations arising from the purchase–sale agreement.

6.5. The personal data provided by the Buyer will be used exclusively by the Seller and its partners with whom the Seller cooperates for the administration of the Online Store and delivery of goods. The Seller undertakes not to disclose the Buyer’s personal data to third parties, except for the listed partners or when required by Lithuanian law.

6.6. Data provided when purchasing goods, necessary for fulfilling contractual obligations, will be stored throughout the warranty period of the purchased goods. Data required for managing receivables will be stored until the debt is recovered, but no longer than 10 (ten) years. Data used for direct marketing purposes will be stored for 2 (two) years after the Buyer’s last login to the Online Store system. When personal data is no longer needed for its processing purposes or the legally required storage period expires, it will be securely destroyed.

Privacy Policy – DeLeponte Website

On the DeLeponte website, which belongs to DeLeponte, your personal data is collected and managed.

This Privacy Policy explains how DeLeponte uses your personal data and the reasons for collecting it. Please read this document before browsing the DeLeponte website.

We ensure the security and confidentiality of your personal data.

Collected Personal Data:

When you browse DeLeponte, certain information about your device is automatically collected — browser type, IP address, time zone, and cookies on your device. We also collect statistical data on website navigation: pages visited, products viewed, and other browsing information. This automatically collected information is called "Device Information." We may also collect personal data you provide (name, address, payment information, etc.) when placing an order on our website.

Why We Collect Your Data:

Your data security is extremely important to us, so we collect and process only the personal data necessary for the smooth operation of the website. Automatically collected data is used for website analytics. We ensure that it is impossible to identify individual users from statistical information.

Collected data may be used for the following purposes if you subscribe to our newsletter:

• Sending newsletters, offers, news, or other information about our services;

• Analyzing and improving the quality of sent newsletters.

You can visit our website without providing any personally identifiable information. However, to use certain website features, you will need to fill out our contact form, which may include providing personal data: email address, first name, last name, location information, and phone number. Providing personal data is optional, but in such a case, many website features will not be available. Visitors who do not know what information we need to collect can contact us via email at info@deleponte.com.

Your Rights:

If you are a resident of the European Union, you have various rights regarding your personal data:

• The right to be informed;

• The right to access your data processed by us;

• The right to correct inaccurate or incorrect information;

• The right to delete all data about you;

• The right to restrict data processing;

• The right to transfer all collected data about you to another controller;

• The right to object to personal data processing;

• Rights related to automated data processing.

For more information, contact us using the contact details provided below.

Please note that we process EU residents’ personal data to fulfill your orders or otherwise achieve the purposes outlined at the beginning of this document. Your data may be transferred outside the European Union (e.g., to Canada or the USA).

Links to Other Websites:

Our website may contain links to other websites that we do not control. We are not responsible for the activities of these websites or their personal data collection practices. When leaving our website, we recommend reviewing the privacy policies of third-party websites.

Data Security:

We use high-quality servers accessible only to authorized personnel to protect your personal data. Our systems are regularly monitored to detect potential vulnerabilities or cyberattacks that could compromise your personal data. However, we cannot guarantee absolute security.

Data Retention:

Your email address will be stored as long as you remain subscribed to our newsletter. Once unsubscribed, your data will be deleted within 30 days.

Disclosure of Data:

We reserve the right to disclose your personal data as required by law to defend our rights, ensure the safety of ourselves or others, investigate a crime, or respond to government requests.

Changes to the Privacy Policy:

We may update this Privacy Policy to comply with legal changes or improve data protection practices. The updated version will always be published on this website.

Contact Information:

For more information about this Privacy Policy or your personal data, contact us via email at info@deleponte.com